{"id":42614,"date":"2025-10-22T12:15:52","date_gmt":"2025-10-22T06:45:52","guid":{"rendered":"https:\/\/www.inogic.com\/blog\/?p=42614"},"modified":"2025-10-22T12:33:54","modified_gmt":"2025-10-22T07:03:54","slug":"how-to-automate-post-case-resolution-surveys-in-dynamics-365-with-copilot-and-power-automate-preview","status":"publish","type":"post","link":"https:\/\/www.inogic.com\/blog\/2025\/10\/how-to-automate-post-case-resolution-surveys-in-dynamics-365-with-copilot-and-power-automate-preview\/","title":{"rendered":"How to Automate Post-Case Resolution Surveys in Dynamics 365 with Copilot and Power Automate (Preview)"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignnone size-full wp-image-42625\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/Microsoft-Power-Pages-using-Copilot-Studio.png\" alt=\"Microsoft Power Pages using Copilot Studio\" width=\"1400\" height=\"800\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/Microsoft-Power-Pages-using-Copilot-Studio.png 1400w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/Microsoft-Power-Pages-using-Copilot-Studio-300x171.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/Microsoft-Power-Pages-using-Copilot-Studio-1024x585.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/Microsoft-Power-Pages-using-Copilot-Studio-768x439.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/Microsoft-Power-Pages-using-Copilot-Studio-660x377.png 660w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/p>\n<p>Exceptional customer service doesn&#8217;t end when a support ticket is closed. In many cases, the most insightful feedback comes after the resolution. Microsoft Dynamics 365 now offers a preview feature that enables organizations to automatically send satisfaction surveys to customers once a case is marked as resolved.<\/p>\n<p>In this blog post, we\u2019ll walk you through how to configure and activate the Post-Case Resolution Survey (Preview) feature using Copilot Admin Center and Power Automate.<\/p>\n<p>Note: Please note that Post-Case Resolution Survey is a preview feature.<\/p>\n<h2><strong>Step 1: Enable Post-Resolution Surveys (Preview) in the Copilot Admin Center<\/strong><\/h2>\n<p>To get started, follow these steps:<\/p>\n<ul>\n<li>Go to the Copilot Service admin center (formerly known as the Customer Service Admin Center).<\/li>\n<li>From the left-hand navigation, select Case settings under the Customer Support<\/li>\n<li>Look for the Post case resolution survey (preview) option and click Manage.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-42615\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/1Dynamics-365-with-Copilot-and-Power-Automate.png\" alt=\"Dynamics 365 with Copilot and Power Automate\" width=\"1380\" height=\"678\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/1Dynamics-365-with-Copilot-and-Power-Automate.png 1380w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/1Dynamics-365-with-Copilot-and-Power-Automate-300x147.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/1Dynamics-365-with-Copilot-and-Power-Automate-1024x503.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/1Dynamics-365-with-Copilot-and-Power-Automate-768x377.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/1Dynamics-365-with-Copilot-and-Power-Automate-660x324.png 660w\" sizes=\"(max-width: 1380px) 100vw, 1380px\" \/><\/p>\n<p>Before the feature is activated, a pop-up titled &#8220;Enable survey invite flow&#8221; will appear. This message outlines that a Power Automate cloud flow, titled Send a Microsoft Copilot Studio bot survey when a case is resolved in D365, needs to be enabled to trigger the survey dispatch.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-42616\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/2Dynamics-365-with-Copilot-and-Power-Automate.png\" alt=\"Dynamics 365 with Copilot and Power Automate\" width=\"1377\" height=\"676\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/2Dynamics-365-with-Copilot-and-Power-Automate.png 1377w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/2Dynamics-365-with-Copilot-and-Power-Automate-300x147.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/2Dynamics-365-with-Copilot-and-Power-Automate-1024x503.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/2Dynamics-365-with-Copilot-and-Power-Automate-768x377.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/2Dynamics-365-with-Copilot-and-Power-Automate-660x324.png 660w\" sizes=\"(max-width: 1377px) 100vw, 1377px\" \/><\/p>\n<p>Click Turn on, and the system will redirect you to the Power Automate interface to enable the flow.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-42618\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/3Dynamics-365-with-Copilot-and-Power-Automate.png\" alt=\"Dynamics 365 with Copilot and Power Automate\" width=\"1376\" height=\"461\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/3Dynamics-365-with-Copilot-and-Power-Automate.png 1376w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/3Dynamics-365-with-Copilot-and-Power-Automate-300x101.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/3Dynamics-365-with-Copilot-and-Power-Automate-1024x343.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/3Dynamics-365-with-Copilot-and-Power-Automate-768x257.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/3Dynamics-365-with-Copilot-and-Power-Automate-660x221.png 660w\" sizes=\"(max-width: 1376px) 100vw, 1376px\" \/><\/p>\n<p><strong><em>Tip: <\/em><\/strong><em>If you don\u2019t see the flow under \u201cMy Flows,\u201d it could be assigned to the System. In this case, navigate to:<\/em><\/p>\n<p><em>Power Apps \u2192 Solutions \u2192 Default Solution \u2192 Cloud Flows<\/em><em>,<\/em> <em>and manually activate the flow from there.<\/em><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-42619\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/4Dynamics-365-with-Copilot-and-Power-Automate.png\" alt=\"Dynamics 365 with Copilot and Power Automate\" width=\"1376\" height=\"673\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/4Dynamics-365-with-Copilot-and-Power-Automate.png 1376w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/4Dynamics-365-with-Copilot-and-Power-Automate-300x147.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/4Dynamics-365-with-Copilot-and-Power-Automate-1024x501.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/4Dynamics-365-with-Copilot-and-Power-Automate-768x376.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/4Dynamics-365-with-Copilot-and-Power-Automate-660x323.png 660w\" sizes=\"(max-width: 1376px) 100vw, 1376px\" \/><\/p>\n<p>Once enabled, this flow will ensure surveys are sent automatically when a case is resolved.<\/p>\n<h2><strong>Step 2: Configure Your Survey Settings<\/strong><\/h2>\n<p>After enabling the automation flow, return to the Post case resolution survey (Preview) setup page and enable the toggle to proceed with the following steps:<\/p>\n<h3><strong>Select a Survey<\/strong><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-42620\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/5Dynamics-365-with-Copilot-and-Power-Automate.png\" alt=\"Dynamics 365 with Copilot and Power Automate\" width=\"1378\" height=\"654\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/5Dynamics-365-with-Copilot-and-Power-Automate.png 1378w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/5Dynamics-365-with-Copilot-and-Power-Automate-300x142.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/5Dynamics-365-with-Copilot-and-Power-Automate-1024x486.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/5Dynamics-365-with-Copilot-and-Power-Automate-768x364.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/5Dynamics-365-with-Copilot-and-Power-Automate-660x313.png 660w\" sizes=\"(max-width: 1378px) 100vw, 1378px\" \/><\/p>\n<p>Choose a published survey from Microsoft Copilot Studio. Only surveys that are active and published will appear in the selection dropdown.<\/p>\n<p><em>Don\u2019t have a survey yet?<\/em><\/p>\n<p><em>Click Add survey. <\/em><\/p>\n<p><em>This will redirect you to the Customer Feedback (Preview) section under Customer Experience in Customer Settings<\/em><\/p>\n<ul>\n<li>Click New to create a survey.<\/li>\n<\/ul>\n<p><em> <img decoding=\"async\" class=\"alignnone size-full wp-image-42621\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/6Dynamics-365-with-Copilot-and-Power-Automate.png\" alt=\"Dynamics 365 with Copilot and Power Automate\" width=\"1377\" height=\"682\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/6Dynamics-365-with-Copilot-and-Power-Automate.png 1377w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/6Dynamics-365-with-Copilot-and-Power-Automate-300x149.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/6Dynamics-365-with-Copilot-and-Power-Automate-1024x507.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/6Dynamics-365-with-Copilot-and-Power-Automate-768x380.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/6Dynamics-365-with-Copilot-and-Power-Automate-660x327.png 660w\" sizes=\"(max-width: 1377px) 100vw, 1377px\" \/><\/em><\/p>\n<ul>\n<li>Choose from an Out-of-the-box (OOB) template or start from a blank canvas to design your own.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-42622\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/7Dynamics-365-with-Copilot-and-Power-Automate.png\" alt=\"Dynamics 365 with Copilot and Power Automate\" width=\"1375\" height=\"675\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/7Dynamics-365-with-Copilot-and-Power-Automate.png 1375w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/7Dynamics-365-with-Copilot-and-Power-Automate-300x147.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/7Dynamics-365-with-Copilot-and-Power-Automate-1024x503.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/7Dynamics-365-with-Copilot-and-Power-Automate-768x377.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/7Dynamics-365-with-Copilot-and-Power-Automate-660x324.png 660w\" sizes=\"(max-width: 1375px) 100vw, 1375px\" \/><\/p>\n<h3><strong>Choose an Email Template<\/strong><\/h3>\n<p><em>Create a survey \u2013 Microsoft Docs<\/em><\/p>\n<p>Dynamics 365 includes a default email template for sending survey links. However, you can create a custom one to better match your brand voice and tone.<\/p>\n<p><strong>To customize<\/strong>:<\/p>\n<ul>\n<li>Go to Email Templates in Dynamics 365 or the Power Platform.<\/li>\n<li>Design your message and format.<\/li>\n<li>Assign this template to the Post case resolution survey (preview) section in the Copilot Admin Center.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-42623\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/8Dynamics-365-with-Copilot-and-Power-Automate.png\" alt=\"Dynamics 365 with Copilot and Power Automate\" width=\"1375\" height=\"671\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/8Dynamics-365-with-Copilot-and-Power-Automate.png 1375w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/8Dynamics-365-with-Copilot-and-Power-Automate-300x146.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/8Dynamics-365-with-Copilot-and-Power-Automate-1024x500.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/8Dynamics-365-with-Copilot-and-Power-Automate-768x375.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/8Dynamics-365-with-Copilot-and-Power-Automate-660x322.png 660w\" sizes=\"(max-width: 1375px) 100vw, 1375px\" \/><\/p>\n<ul>\n<li>Click Save to apply the configuration.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-42624\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/9Dynamics-365-with-Copilot-and-Power-Automate.png\" alt=\"Dynamics 365 with Copilot and Power Automate\" width=\"1378\" height=\"656\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/9Dynamics-365-with-Copilot-and-Power-Automate.png 1378w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/9Dynamics-365-with-Copilot-and-Power-Automate-300x143.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/9Dynamics-365-with-Copilot-and-Power-Automate-1024x487.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/9Dynamics-365-with-Copilot-and-Power-Automate-768x366.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/9Dynamics-365-with-Copilot-and-Power-Automate-660x314.png 660w\" sizes=\"(max-width: 1378px) 100vw, 1378px\" \/><\/p>\n<h2><strong>What Happens After a Case is Resolved<\/strong><\/h2>\n<p>Once everything is configured:<\/p>\n<ul>\n<li>When a support agent marks a case as resolved, the Power Automate flow is triggered.<\/li>\n<li>A survey email is sent to the customer using the selected email template.<\/li>\n<li>The email contains a link to your Copilot Studio-powered survey.<\/li>\n<li>The survey is delivered to the customer&#8217;s email address associated with the case.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-42617\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/10Dynamics-365-with-Copilot-and-Power-Automate.png\" alt=\"Dynamics 365 with Copilot and Power Automate\" width=\"1323\" height=\"625\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/10Dynamics-365-with-Copilot-and-Power-Automate.png 1323w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/10Dynamics-365-with-Copilot-and-Power-Automate-300x142.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/10Dynamics-365-with-Copilot-and-Power-Automate-1024x484.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/10Dynamics-365-with-Copilot-and-Power-Automate-768x363.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/10\/10Dynamics-365-with-Copilot-and-Power-Automate-660x312.png 660w\" sizes=\"(max-width: 1323px) 100vw, 1323px\" \/><\/p>\n<h2><strong>What Happens Next?<\/strong><\/h2>\n<p>Once configured:<\/p>\n<ul>\n<li>When a support agent marks a case as resolved, the Power Automate flow<\/li>\n<li>A survey email is automatically sent to the customer using your selected email template.<\/li>\n<li>The email includes a link to your Copilot Studio-powered survey.<\/li>\n<li>The survey is delivered directly to the customer\u2019s registered email address.<\/li>\n<\/ul>\n<p>No manual steps, no delays \u2014 just instant, automated feedback collection.<\/p>\n<h2><strong>Why This Matters for CRM Professionals<\/strong><\/h2>\n<p>For service managers, support teams, and CRM admins, this preview feature brings measurable impact:<\/p>\n<ul>\n<li><strong>Efficiency Boost:<\/strong> No need to manually send or track surveys.<\/li>\n<li><strong>Consistent Feedback:<\/strong> Every case closure becomes a feedback opportunity.<\/li>\n<li><strong>Better Insights:<\/strong> Real-time data helps identify trends and training opportunities.<\/li>\n<li><strong>Enhanced Customer Experience:<\/strong> Automation ensures timely engagement with every customer.<\/li>\n<\/ul>\n<p>When paired with Copilot Studio, it\u2019s not just automation \u2014 it\u2019s intelligent feedback management.<\/p>\n<h2><strong>FAQs About Post-Case Resolution Surveys in Dynamics 365<\/strong><\/h2>\n<p>Can I customize the survey that\u2019s sent to customers?<\/p>\n<p><strong>A:<\/strong> Absolutely. You can design custom surveys using Microsoft Copilot Studio, either from a template or from scratch.<\/p>\n<p>Is Power Automate mandatory for this feature?<\/p>\n<p><strong>A:<\/strong> Yes. The automation flow in Power Automate is what triggers the survey email when a case is resolved.<\/p>\n<p>Is this feature available for all users?<\/p>\n<p><strong>A:<\/strong> Currently, it\u2019s in Preview, meaning it\u2019s available for early access and testing in supported environments.<\/p>\n<p>Where can I find customer responses?<\/p>\n<p><strong>A:<\/strong> All survey responses can be tracked and analyzed in Copilot Studio\u2019s analytics dashboard.<\/p>\n<h1><strong>Conclusion<\/strong><\/h1>\n<p>The Post-Case Resolution Survey (Preview) feature in Dynamics 365 CRM is a game-changer for modern support teams.<br \/>\nIt eliminates manual effort, ensures timely customer engagement, and helps businesses act on data-driven insights faster.<\/p>\n<p>If you\u2019re using Dynamics 365 for customer service, this is the perfect time to explore the preview feature and start automating your feedback loop.<\/p>\n<p>\u201cBecause great service doesn\u2019t end with a closed case \u2014 it begins with listening.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Exceptional customer service doesn&#8217;t end when a support ticket is closed. In many cases, the most insightful feedback comes after the resolution. Microsoft Dynamics 365 now offers a preview feature that enables organizations to automatically send satisfaction surveys to customers once a case is marked as resolved. In this blog post, we\u2019ll walk you through\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.inogic.com\/blog\/2025\/10\/how-to-automate-post-case-resolution-surveys-in-dynamics-365-with-copilot-and-power-automate-preview\/\">Read More: How to Automate Post-Case Resolution Surveys in Dynamics 365 with\u2026 &raquo;<\/a><\/span><\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2746,1985,2361],"tags":[3247],"class_list":["post-42614","post","type-post","status-publish","format-standard","hentry","category-copilot","category-power-automate","category-technical","tag-dynamics-365-with-copilot-and-power-automate"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Exceptional customer service doesn&#039;t end when a support ticket is closed. 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In this blog post, we\u2019ll walk you through\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Sam Kumar\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.inogic.com\/blog\/2025\/10\/how-to-automate-post-case-resolution-surveys-in-dynamics-365-with-copilot-and-power-automate-preview\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.8\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Microsoft Dynamics 365 CRM Tips and Tricks - By Inogic\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"How to Automate Post-Case Resolution Surveys in Dynamics 365 with Copilot and Power Automate (Preview) - Microsoft Dynamics 365 CRM Tips and Tricks\" \/>\n\t\t<meta property=\"og:description\" content=\"Exceptional customer service doesn&#039;t end when a support ticket is closed. 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