{"id":40950,"date":"2025-04-18T15:35:44","date_gmt":"2025-04-18T10:05:44","guid":{"rendered":"https:\/\/www.inogic.com\/blog\/?p=40950"},"modified":"2025-04-18T15:35:44","modified_gmt":"2025-04-18T10:05:44","slug":"instant-access-to-crm-data-improving-sales-efficiency-by-composing-emails-in-outlook","status":"publish","type":"post","link":"https:\/\/www.inogic.com\/blog\/2025\/04\/instant-access-to-crm-data-improving-sales-efficiency-by-composing-emails-in-outlook\/","title":{"rendered":"Instant Access to CRM Data: Improving Sales Efficiency by Composing Emails in Outlook"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignnone size-full wp-image-40966\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/Emails-in-Outlook.png\" alt=\"Emails in Outlook\" width=\"1925\" height=\"1100\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/Emails-in-Outlook.png 1925w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/Emails-in-Outlook-300x171.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/Emails-in-Outlook-1024x585.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/Emails-in-Outlook-768x439.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/Emails-in-Outlook-1536x878.png 1536w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/Emails-in-Outlook-660x377.png 660w\" sizes=\"(max-width: 1925px) 100vw, 1925px\" \/><\/p>\n<p>Managing multiple projects often means constantly updating stakeholders with the latest information on timelines, budgets, and client feedback. For many project managers, this usually involves digging through CRM systems for updates, manually copying details, and attaching them to emails, a tedious and time-consuming task. There\u2019s always the added pressure of ensuring the shared information is accurate and up-to-date, making the process not just inefficient but also stressful.<\/p>\n<p>Fortunately, a powerful feature has emerged that transforms this workflow: the integration of Copilot for Sales with Outlook and Dynamics 365 CRM. This tool enables users to access and share CRM data instantly while composing emails, without ever leaving the Outlook interface.<\/p>\n<p><strong>From Manual to Seamless<\/strong><\/p>\n<p>Instead of toggling between systems and worrying about outdated data, users can now simply type a forward slash (&#8220;\/&#8221;) while drafting an email. Copilot for Sales will instantly suggest the most recent CRM records. These records appear as adaptive cards within the email body, displaying essential information like project status in a clean, visual format.<\/p>\n<p>Even better, these cards automatically update, eliminating the risk of sharing stale data. This not only streamlines communication but also boosts confidence in the accuracy of every client or team update.<\/p>\n<p><strong>Step-by-Step: How It Works<\/strong><\/p>\n<p>To get started, follow these steps to enable and use this feature within <a href=\"https:\/\/outlook.office.com\/\" target=\"_blank\" rel=\"noopener\">Outlook<\/a>:<\/p>\n<ul>\n<li>Log in to Microsoft Outlook.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-40951\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/1Instant-Access-to-CRM-Data.png\" alt=\"Instant Access to CRM Data\" width=\"1341\" height=\"607\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/1Instant-Access-to-CRM-Data.png 1341w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/1Instant-Access-to-CRM-Data-300x136.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/1Instant-Access-to-CRM-Data-1024x464.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/1Instant-Access-to-CRM-Data-768x348.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/1Instant-Access-to-CRM-Data-660x299.png 660w\" sizes=\"(max-width: 1341px) 100vw, 1341px\" \/><\/p>\n<ul>\n<li>Click on the More apps\u2019 icon in the side panel &gt; Click on Copilot for Sales App.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-40952\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/2Instant-Access-to-CRM-Data.png\" alt=\"Instant Access to CRM Data\" width=\"1330\" height=\"606\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/2Instant-Access-to-CRM-Data.png 1330w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/2Instant-Access-to-CRM-Data-300x137.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/2Instant-Access-to-CRM-Data-1024x467.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/2Instant-Access-to-CRM-Data-768x350.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/2Instant-Access-to-CRM-Data-660x301.png 660w\" sizes=\"(max-width: 1330px) 100vw, 1330px\" \/><\/p>\n<ul>\n<li>Go to the settings<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-40953\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/3Instant-Access-to-CRM-Data.png\" alt=\"Instant Access to CRM Data\" width=\"1361\" height=\"601\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/3Instant-Access-to-CRM-Data.png 1361w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/3Instant-Access-to-CRM-Data-300x132.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/3Instant-Access-to-CRM-Data-1024x452.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/3Instant-Access-to-CRM-Data-768x339.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/3Instant-Access-to-CRM-Data-660x291.png 660w\" sizes=\"(max-width: 1361px) 100vw, 1361px\" \/><\/p>\n<ul>\n<li>Click on Forms. You\u2019ll notice that sharing records is disabled by default.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-40954\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/4Instant-Access-to-CRM-Data.png\" alt=\"Instant Access to CRM Data\" width=\"1363\" height=\"585\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/4Instant-Access-to-CRM-Data.png 1363w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/4Instant-Access-to-CRM-Data-300x129.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/4Instant-Access-to-CRM-Data-1024x440.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/4Instant-Access-to-CRM-Data-768x330.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/4Instant-Access-to-CRM-Data-660x283.png 660w\" sizes=\"(max-width: 1363px) 100vw, 1363px\" \/><\/p>\n<ul>\n<li>Enable the <strong>Quick-share records<\/strong> toggle in Outlook.<\/li>\n<\/ul>\n<p><strong> <img decoding=\"async\" class=\"alignnone size-full wp-image-40955\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/5Instant-Access-to-CRM-Data.png\" alt=\"Instant Access to CRM Data\" width=\"1361\" height=\"606\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/5Instant-Access-to-CRM-Data.png 1361w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/5Instant-Access-to-CRM-Data-300x134.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/5Instant-Access-to-CRM-Data-1024x456.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/5Instant-Access-to-CRM-Data-768x342.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/5Instant-Access-to-CRM-Data-660x294.png 660w\" sizes=\"(max-width: 1361px) 100vw, 1361px\" \/><\/strong><\/p>\n<ul>\n<li>In the email body, type a forward slash (&#8220;\/&#8221;) to view all recent files and records. You can then select from the list.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-40956\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/6Instant-Access-to-CRM-Data.png\" alt=\"Instant Access to CRM Data\" width=\"1351\" height=\"671\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/6Instant-Access-to-CRM-Data.png 1351w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/6Instant-Access-to-CRM-Data-300x149.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/6Instant-Access-to-CRM-Data-1024x509.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/6Instant-Access-to-CRM-Data-768x381.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/6Instant-Access-to-CRM-Data-660x328.png 660w\" sizes=\"(max-width: 1351px) 100vw, 1351px\" \/><\/p>\n<ul>\n<li>Choose the record from the list.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-40957\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/7Instant-Access-to-CRM-Data.png\" alt=\"Instant Access to CRM Data\" width=\"1365\" height=\"604\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/7Instant-Access-to-CRM-Data.png 1365w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/7Instant-Access-to-CRM-Data-300x133.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/7Instant-Access-to-CRM-Data-1024x453.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/7Instant-Access-to-CRM-Data-768x340.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/7Instant-Access-to-CRM-Data-660x292.png 660w\" sizes=\"(max-width: 1365px) 100vw, 1365px\" \/><\/p>\n<ul>\n<li>After selecting the record, Copilot for Sales will generate a card displaying basic details of the record.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-40958\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/8Instant-Access-to-CRM-Data.png\" alt=\"Instant Access to CRM Data\" width=\"1350\" height=\"670\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/8Instant-Access-to-CRM-Data.png 1350w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/8Instant-Access-to-CRM-Data-300x149.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/8Instant-Access-to-CRM-Data-1024x508.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/8Instant-Access-to-CRM-Data-768x381.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/8Instant-Access-to-CRM-Data-660x328.png 660w\" sizes=\"(max-width: 1350px) 100vw, 1350px\" \/><\/p>\n<ul>\n<li>You can also regenerate the card details or copy the card for future use.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-40959\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/9Instant-Access-to-CRM-Data.png\" alt=\"Instant Access to CRM Data\" width=\"1353\" height=\"660\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/9Instant-Access-to-CRM-Data.png 1353w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/9Instant-Access-to-CRM-Data-300x146.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/9Instant-Access-to-CRM-Data-1024x500.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/9Instant-Access-to-CRM-Data-768x375.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/9Instant-Access-to-CRM-Data-660x322.png 660w\" sizes=\"(max-width: 1353px) 100vw, 1353px\" \/><\/p>\n<ul>\n<li>You can open these records in Dynamics 365.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-40960\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/10Instant-Access-to-CRM-Data.png\" alt=\"Instant Access to CRM Data\" width=\"1333\" height=\"671\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/10Instant-Access-to-CRM-Data.png 1333w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/10Instant-Access-to-CRM-Data-300x151.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/10Instant-Access-to-CRM-Data-1024x515.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/10Instant-Access-to-CRM-Data-768x387.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/10Instant-Access-to-CRM-Data-660x332.png 660w\" sizes=\"(max-width: 1333px) 100vw, 1333px\" \/><\/p>\n<ul>\n<li>In the screenshot below, you can see the user being redirected to Dynamics 365.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-40961\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/11Instant-Access-to-CRM-Data.png\" alt=\"Instant Access to CRM Data\" width=\"1119\" height=\"559\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/11Instant-Access-to-CRM-Data.png 1119w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/11Instant-Access-to-CRM-Data-300x150.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/11Instant-Access-to-CRM-Data-1024x512.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/11Instant-Access-to-CRM-Data-768x384.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/11Instant-Access-to-CRM-Data-660x330.png 660w\" sizes=\"(max-width: 1119px) 100vw, 1119px\" \/><\/p>\n<ul>\n<li>You can add multiple records, files, and more.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-40962\" style=\"border: 1px solid #000000; padding: 1px; margin: 1px;\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/12Instant-Access-to-CRM-Data.png\" alt=\"Instant Access to CRM Data\" width=\"1348\" height=\"668\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/12Instant-Access-to-CRM-Data.png 1348w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/12Instant-Access-to-CRM-Data-300x149.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/12Instant-Access-to-CRM-Data-1024x507.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/12Instant-Access-to-CRM-Data-768x381.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/12Instant-Access-to-CRM-Data-660x327.png 660w\" sizes=\"(max-width: 1348px) 100vw, 1348px\" \/><\/p>\n<h3><strong>Conclusion<\/strong><\/h3>\n<p>In conclusion, the integration of Copilot for Sales with Dynamics CRM 365 in Outlook simplifies communication and boosts efficiency for sales teams. By allowing users to easily share up-to-date CRM records directly in emails, it saves time, reduces errors, and ensures everyone has the most current information. This feature enhances collaboration, helps teams make better decisions faster, and ultimately leads to improved productivity and stronger results across the organization.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Managing multiple projects often means constantly updating stakeholders with the latest information on timelines, budgets, and client feedback. For many project managers, this usually involves digging through CRM systems for updates, manually copying details, and attaching them to emails, a tedious and time-consuming task. There\u2019s always the added pressure of ensuring the shared information is\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.inogic.com\/blog\/2025\/04\/instant-access-to-crm-data-improving-sales-efficiency-by-composing-emails-in-outlook\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[16,2361],"tags":[3143],"class_list":["post-40950","post","type-post","status-publish","format-standard","hentry","category-dynamics-365","category-technical","tag-access-to-crm-data"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/posts\/40950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/comments?post=40950"}],"version-history":[{"count":0,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/posts\/40950\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/media?parent=40950"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/categories?post=40950"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/tags?post=40950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}