{"id":40911,"date":"2025-04-15T15:43:09","date_gmt":"2025-04-15T10:13:09","guid":{"rendered":"https:\/\/www.inogic.com\/blog\/?p=40911"},"modified":"2025-04-15T15:43:09","modified_gmt":"2025-04-15T10:13:09","slug":"webinar-boost-cx-with-whatsapp-sms-live-chat-integration-in-dynamics-365-crm","status":"publish","type":"post","link":"https:\/\/www.inogic.com\/blog\/2025\/04\/webinar-boost-cx-with-whatsapp-sms-live-chat-integration-in-dynamics-365-crm\/","title":{"rendered":"Webinar: Boost CX with WhatsApp, SMS &#038; Live Chat Integration in Dynamics 365 CRM!"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignnone size-full wp-image-40912\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/WhatsApp-SMS-Live-Chat-Integration-in-Dynamics-365-CRM.png\" alt=\"WhatsApp SMS Live Chat Integration in Dynamics 365 CRM\" width=\"1925\" height=\"1100\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/WhatsApp-SMS-Live-Chat-Integration-in-Dynamics-365-CRM.png 1925w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/WhatsApp-SMS-Live-Chat-Integration-in-Dynamics-365-CRM-300x171.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/WhatsApp-SMS-Live-Chat-Integration-in-Dynamics-365-CRM-1024x585.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/WhatsApp-SMS-Live-Chat-Integration-in-Dynamics-365-CRM-768x439.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/WhatsApp-SMS-Live-Chat-Integration-in-Dynamics-365-CRM-1536x878.png 1536w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2025\/04\/WhatsApp-SMS-Live-Chat-Integration-in-Dynamics-365-CRM-660x377.png 660w\" sizes=\"(max-width: 1925px) 100vw, 1925px\" \/><\/p>\n<p>Let\u2019s face it\u2014we\u2019ve all been there.<\/p>\n<p>You\u2019re chasing down a lead on WhatsApp, sending a follow-up via SMS, answering questions on live chat\u2026 and somewhere in the chaos, a message gets missed, a deal slips through the cracks, or a customer is left waiting.<\/p>\n<p>Sound familiar?<\/p>\n<p>If you&#8217;re using Dynamics 365 CRM but juggling multiple platforms to talk to customers\u2014there\u2019s a better way.<\/p>\n<p><strong>Introducing: The <em>One-Stop Communication Solution<\/em> Inside Dynamics 365 CRM<\/strong><\/p>\n<p>Join our exclusive webinar to discover how to <strong><em>bring all your conversations under one roof<\/em><\/strong>.<\/p>\n<p>Whether you&#8217;re in <strong>sales, marketing, customer support<\/strong>, or driving <strong>digital transformation<\/strong>\u2014this session is packed with insights tailored to help you simplify communication, save time, and deliver better customer experiences.<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\"><em><strong>Webinar: Boost CX with WhatsApp, SMS &amp; Live Chat Integration in Dynamics 365 CRM!<\/strong><\/em><\/h3>\n<h2 style=\"text-align: center;\"><em><a href=\"https:\/\/www.inogic.com\/events-webinars-dynamics-365-crm\/\"><strong>Register Now<\/strong><\/a><\/em><\/h2>\n<p style=\"text-align: center;\"><strong><em>Thursday, 24<sup>th<\/sup> April 2025<\/em><\/strong><\/p>\n<p style=\"text-align: center;\"><strong><em><a href=\"https:\/\/events.teams.microsoft.com\/event\/55a45d78-cfd0-44bc-b108-93e98acabad0@fbf854d9-169f-4ebf-bd26-562d60cf5e55\">3PM AEDT<\/a>, <a href=\"https:\/\/events.teams.microsoft.com\/event\/8ecc140b-eaa5-4271-8186-438d1c6e9fa2@fbf854d9-169f-4ebf-bd26-562d60cf5e55\">11AM CET<\/a>, <a href=\"https:\/\/events.teams.microsoft.com\/event\/654ed25d-2e3b-4222-b764-7af6e25466b5@fbf854d9-169f-4ebf-bd26-562d60cf5e55\">11AM EDT<\/a><\/em><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Key Highlights of The Webinar:<\/strong><\/p>\n<p><strong>Connect with Customers on WhatsApp \u2013 Right from Your CRM<\/strong><br \/>\nWith <a href=\"https:\/\/www.inogic.com\/product\/integrations\/whatsapp-dynamics-365-crm-integration\/?utm_source=inogic-blog&amp;utm_medium=w4d&amp;utm_campaign=Iblog\" target=\"_blank\" rel=\"noopener\"><strong>WhatsApp4Dynamics<\/strong><\/a>, chat with customers on WhatsApp directly from Dynamics 365 CRM, with all messages auto-logged for easy tracking.<\/p>\n<p><strong>Send &amp; Manage SMS Right from Dynamics 365 CRM with TextSMS4Dynamics<\/strong><br \/>\nWith <a href=\"https:\/\/www.inogic.com\/product\/integrations\/sms-texting-imessages-chats-integration-dynamics-365-crm\/?utm_source=inogic-blog&amp;utm_medium=T4D&amp;utm_campaign=Iblog\" target=\"_blank\" rel=\"noopener\"><strong>TextSMS4Dynamics<\/strong><\/a>, send and receive text messages straight from Dynamics 365 CRM to stay connected with your customers in real-time.<\/p>\n<p><strong>Talk to Your Website Visitors \u2013 Right Inside Dynamics 365 CRM<br \/>\n<\/strong>With <a href=\"https:\/\/www.inogic.com\/product\/integrations\/live-chat-widget-webchat-bot-dynamics-365-crm\/?utm_source=inogic-blog&amp;utm_medium=l4d&amp;utm_campaign=Iblog\" target=\"_blank\" rel=\"noopener\"><strong>LiveChat4Dynamics<\/strong><\/a>, add live chat to your website and manage all website conversations inside Dynamics 365 CRM for faster, smarter support.<\/p>\n<p><strong>What You\u2019ll Learn:<\/strong><\/p>\n<ul>\n<li><strong>Talk to customers where they are<\/strong> \u2013 Send and receive WhatsApp, SMS, and Live Chat messages right from Dynamics 365 CRM.<\/li>\n<li><strong>Stay in the loop<\/strong> \u2013 Get instant notifications inside Dynamics 365 whenever a customer messages you, so you never miss a beat.<\/li>\n<li><strong>Never lose track of a conversation<\/strong> \u2013 Every message is auto-logged to the right customer record.<\/li>\n<li><strong>Respond faster<\/strong> \u2013 Use built-in message templates for quick, consistent replies.<\/li>\n<li><strong>Smarter routing<\/strong> \u2013 Chats go to the right agent based on who\u2019s available and skilled to handle it.<\/li>\n<li><strong>Convert in real-time<\/strong> \u2013 Instantly create leads or support tickets from any conversation.<\/li>\n<li><strong>No more switching tabs<\/strong> \u2013 Stay in Dynamics 365 and manage it all.<\/li>\n<\/ul>\n<p><strong><br \/>\nWho Should Attend?<\/strong><\/p>\n<p><strong>Sales Professionals<\/strong><br \/>\nStreamline your follow-ups and never miss a beat. Spend more time closing deals and less time switching screens.<br \/>\n<em>\u201cOne Suite. All Conversations. More Conversions!\u201d<\/em><\/p>\n<p><strong>Marketing Teams<\/strong><br \/>\nTrack engagement and leverage complete conversation history to craft personalized messaging and build stronger connections\u2014right within your CRM.<br \/>\n<em>\u201cConnect Smarter. Convert Faster.\u201d<\/em><\/p>\n<p><strong>Customer Service &amp; Support<\/strong><br \/>\nDeliver real-time help and log everything automatically. Speed up resolutions with zero platform-hopping.<br \/>\n<em>\u201cCentralize Communication. Maximize Closures!\u201d<\/em><\/p>\n<p><strong>Digital Transformation Leaders<\/strong><br \/>\nSimplify operations, eliminate silos, and lead the way in CX innovation.<br \/>\n<em>\u201cUnify Communication. Elevate Strategy.\u201d<\/em><\/p>\n<p><strong>Pick a Time That Works for You:<\/strong><\/p>\n<p>This webinar is offered in 3 convenient time zones. Choose your best fit:<\/p>\n<p><strong>03 PM AEDT | 11 AM CET | 11 AM EDT<\/strong><\/p>\n<p>Can\u2019t attend live? No problem \u2014 <a href=\"https:\/\/www.inogic.com\/events-webinars-dynamics-365-crm\/\">register<\/a> anyway, and we\u2019ll share the recording with you.<\/p>\n<p><strong>Ready to Simplify Your Communication?<\/strong><\/p>\n<p>Don\u2019t let scattered conversations slow you down.<\/p>\n<p><strong>Join us for the webinar and see how Inogic\u2019s Omnichannel Communication Apps can help you:<\/strong><\/p>\n<ul>\n<li>Respond faster<\/li>\n<li>Stay organized<\/li>\n<li>Make every interaction count<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.inogic.com\/events-webinars-dynamics-365-crm\/\" target=\"_blank\" rel=\"noopener\"><strong>Register Now<\/strong><\/a> \u2013 and take the first step towards seamless customer engagement!<\/p>\n<p><strong>Curious to see how Inogic\u2019s Omnichannel Communication Apps work?<\/strong><\/p>\n<p>You can try out <a href=\"https:\/\/www.inogic.com\/product\/integrations\/whatsapp-dynamics-365-crm-integration\/?utm_source=inogic-blog&amp;utm_medium=w4d&amp;utm_campaign=Iblog\" target=\"_blank\" rel=\"noopener\"><strong>WhatsApp4Dynamics<\/strong><\/a><strong>, <\/strong><a href=\"https:\/\/www.inogic.com\/product\/integrations\/sms-texting-imessages-chats-integration-dynamics-365-crm\/?utm_source=inogic-blog&amp;utm_medium=T4D&amp;utm_campaign=Iblog\" target=\"_blank\" rel=\"noopener\"><strong>TextSMS4Dynamics<\/strong><\/a><strong>, and <\/strong><a href=\"https:\/\/www.inogic.com\/product\/integrations\/live-chat-widget-webchat-bot-dynamics-365-crm\/?utm_source=inogic-blog&amp;utm_medium=l4d&amp;utm_campaign=Iblog\" target=\"_blank\" rel=\"noopener\"><strong>LiveChat4Dynamics<\/strong><\/a> with a <strong>free 15-day trial<\/strong>\u2014available on <a href=\"https:\/\/www.inogic.com\/?utm_source=inogic-blog&amp;utm_medium=homepage&amp;utm_campaign=Iblog\" target=\"_blank\" rel=\"noopener\">our website<\/a> or on <a href=\"https:\/\/appsource.microsoft.com\/en-us\/marketplace\/apps?search=inogic&amp;page=1?ocid=inogicwebsite_inogic_homepage\" target=\"_blank\" rel=\"noopener\">Microsoft AppSource<\/a>.<\/p>\n<p>Want a quick look before you dive in?<\/p>\n<p>Check out our <strong>short and helpful demo videos<\/strong> to see how <a href=\"https:\/\/youtu.be\/zSUuWQVsmmw?si=CZMXwLsWOBINMAtF\" target=\"_blank\" rel=\"noopener\">WhatsApp4Dynamics<\/a>, <a href=\"https:\/\/youtu.be\/VTpba8bE9-M?si=6xxvWYnBYlMar2f9\" target=\"_blank\" rel=\"noopener\">TextSMS4Dynamics<\/a>, and <a href=\"https:\/\/youtu.be\/GG-Yf7xgR1o?si=_IYBr0GFAHEMV7TK\" target=\"_blank\" rel=\"noopener\">LiveChat4Dynamics<\/a> bring all your customer conversations into Dynamics 365 CRM.<\/p>\n<p>Got questions or need a personalized walkthrough?<\/p>\n<p>We\u2019re happy to help! Just drop us a line at <a href=\"mailto:crm@inogic.com\"><strong>crm@inogic.com<\/strong><\/a> and we\u2019ll set up a one-on-one demo for you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Let\u2019s face it\u2014we\u2019ve all been there. You\u2019re chasing down a lead on WhatsApp, sending a follow-up via SMS, answering questions on live chat\u2026 and somewhere in the chaos, a message gets missed, a deal slips through the cracks, or a customer is left waiting. Sound familiar? If you&#8217;re using Dynamics 365 CRM but juggling multiple\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.inogic.com\/blog\/2025\/04\/webinar-boost-cx-with-whatsapp-sms-live-chat-integration-in-dynamics-365-crm\/\">Read More: Webinar: Boost CX with WhatsApp, SMS &#038; Live Chat Integration\u2026 &raquo;<\/a><\/span><\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1934],"tags":[3141,3140,3139],"class_list":["post-40911","post","type-post","status-publish","format-standard","hentry","category-webinar","tag-live-chat-integration-in-dynamics-365-crm","tag-sms","tag-whatsapp"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Let\u2019s face it\u2014we\u2019ve all been there. 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If you&#039;re using Dynamics 365 CRM but juggling multiple\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Sam Kumar\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.inogic.com\/blog\/2025\/04\/webinar-boost-cx-with-whatsapp-sms-live-chat-integration-in-dynamics-365-crm\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.8\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Microsoft Dynamics 365 CRM Tips and Tricks - By Inogic\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Webinar: Boost CX with WhatsApp, SMS &amp; Live Chat Integration in Dynamics 365 CRM! - Microsoft Dynamics 365 CRM Tips and Tricks\" \/>\n\t\t<meta property=\"og:description\" content=\"Let\u2019s face it\u2014we\u2019ve all been there. 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