{"id":40148,"date":"2025-01-06T15:12:18","date_gmt":"2025-01-06T09:42:18","guid":{"rendered":"https:\/\/www.inogic.com\/blog\/?p=40148"},"modified":"2025-01-10T14:49:22","modified_gmt":"2025-01-10T09:19:22","slug":"train-copilot-to-understand-and-adapt-to-your-business-terms","status":"publish","type":"post","link":"https:\/\/www.inogic.com\/blog\/2025\/01\/train-copilot-to-understand-and-adapt-to-your-business-terms\/","title":{"rendered":"Train Copilot to Understand and Adapt to Your Business Terms"},"content":{"rendered":"

\"Tailor<\/p>\n

In today’s fast-paced business environment, AI tools like Copilot in Dynamics 365<\/a> are transforming how organizations operate, offering smarter, faster, and more personalized interactions. However, every business has unique processes, terminologies, and industry-specific jargon that generic AI might not fully grasp. To address this, Dynamics 365 Copilot now allows you to train it to understand your business-specific terms and language<\/strong>.<\/p>\n

This feature empowers businesses to align Copilot’s capabilities with their unique context, ensuring it provides more accurate and relevant responses. Whether it’s recognizing internal acronyms, understanding product names, or interpreting specialized terms, training Copilot bridges the gap between generic AI assistance and your organization’s specific needs.<\/p>\n

This blog will explore how training Copilot empowers it to understand and adapt to your business-specific terms and processes. We’ll also discuss why this feature is a groundbreaking solution for businesses aiming to leverage AI that aligns perfectly with their unique needs.<\/p>\n

Tailor Copilot to Understand Your Business Language<\/strong><\/h3>\n

You can customize Copilot in Dynamics 365 Sales to recognize and adapt to your organization\u2019s unique terminology. By utilizing the glossary feature, you can map your business-specific terms to the relevant columns in your tables, allowing sellers to interact with Copilot using familiar language. For example, if your Account<\/strong> table includes a custom field called “customer priority” to indicate the importance of a customer, you can create a glossary entry to ensure Copilot understands “priority level” as referring to this field.<\/p>\n

Similarly, if your Contact<\/strong> table has a custom field called “preferred communication method,” you can map the term “contact preference” to this field, helping Copilot interpret it as the customer’s preferred way of communication. This customization streamlines queries and ensures insights are delivered in alignment with your business processes.<\/p>\n

Steps to Add Glossary Terms in Copilot Studio<\/strong><\/h3>\n

To add glossary terms in Dynamics 365 Sales, follow these steps:<\/p>\n

1. Open <\/strong>Copilot Studio<\/strong><\/a> and select your environment.<\/p>\n

2. Navigate to Agents<\/strong> and select Sales Copilot Power Virtual Agents Bot<\/strong>.<\/p>\n

3. Under the Knowledge<\/strong> section, select SalesSpecificQnA<\/strong>.<\/p>\n

\"Tailor<\/p>\n

4. Choose the Glossary<\/strong> section and enter the desired term<\/strong> and description<\/strong>. Then, click Next<\/strong> to add the term.<\/p>\n

5. Once all terms have been added, select Save<\/strong>.<\/p>\n

\"Tailor<\/p>\n

In the above examples, I customized Copilot to align with specific business terminology:<\/p>\n

1. Acronyms:<\/strong><\/p>\n