{"id":39501,"date":"2024-10-19T17:35:39","date_gmt":"2024-10-19T12:05:39","guid":{"rendered":"https:\/\/www.inogic.com\/blog\/?p=39501"},"modified":"2024-10-18T17:50:16","modified_gmt":"2024-10-18T12:20:16","slug":"key-enhancements-to-your-favourite-whatsapp-dynamics-365-integration-app-you-cant-miss","status":"publish","type":"post","link":"https:\/\/www.inogic.com\/blog\/2024\/10\/key-enhancements-to-your-favourite-whatsapp-dynamics-365-integration-app-you-cant-miss\/","title":{"rendered":"Key Enhancements to your Favourite WhatsApp + Dynamics 365 Integration App You Can\u2019t Miss"},"content":{"rendered":"

\"WhatsApp<\/p>\n

A customer reaches out to your support team with a question about their recent purchase. As a dedicated agent, you receive an instant notification<\/a> on your Dynamics 365 CRM through WhatsApp4Dynamics. With a quick glance, you see the details of their inquiry linked directly to their CRM record. You respond within seconds, sending a PDF of the product details and even utilize pre-set message templates for quicker responses, all while maintaining a professional tone. This seamless experience not only resolves the customer\u2019s issue but also leaves them feeling valued and heard.<\/p>\n

Now, with the latest updates to WhatsApp4Dynamics,<\/a> this innovative communication can be even more efficient and user-friendly.<\/p>\n

Let\u2019s dive into the new features that enhance your ability to connect with customers effectively:<\/p>\n

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  1. \n

    Auto Refresh Timer<\/strong><\/h2>\n<\/li>\n<\/ol>\n

    To maintain seamless communication, users can now set an auto-refresh timer between 15 to 1800 seconds. This feature ensures that chat updates<\/strong> are consistently synchronized.<\/strong><\/p>\n

    \"WhatsApp<\/p>\n

    For instance, if you set the timer to 20 seconds, the chat will automatically refresh every 20 seconds, keeping you always up to date and ready to engage with your customers without missing a beat.<\/p>\n

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    1. \n

      Enter is Send<\/strong><\/h2>\n<\/li>\n<\/ol>\n

      You can enable or disable the “Enter is Send” option to enhance user flexibility in message composition.<\/p>\n

      \"WhatsApp<\/p>\n

      When enabled, pressing the Enter key sends the message immediately, perfect for quick exchanges. If you prefer creating new lines in your messages, simply disable this option, allowing for more detailed responses without interruption.<\/p>\n

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      1. \n

        Chat Notification Dismiss Option<\/strong><\/h2>\n<\/li>\n<\/ol>\n

        Managing notifications just got easier. When a new message arrives, you can choose to Accept, Dismiss, or Decline it:<\/p>\n