{"id":37964,"date":"2024-04-28T11:32:16","date_gmt":"2024-04-28T06:02:16","guid":{"rendered":"https:\/\/www.inogic.com\/blog\/?p=37964"},"modified":"2024-04-29T14:30:17","modified_gmt":"2024-04-29T09:00:17","slug":"extend-your-customer-outreach-with-whatsapp-marketing-within-dynamics-365-customer-insights","status":"publish","type":"post","link":"https:\/\/www.inogic.com\/blog\/2024\/04\/extend-your-customer-outreach-with-whatsapp-marketing-within-dynamics-365-customer-insights\/","title":{"rendered":"Extend your customer outreach with WhatsApp marketing within Dynamics 365 Customer Insights"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignleft size-full wp-image-37977\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/WhatsApp-Integration-for-Dynamics-365-Customer-Insights-YoutTube-1.png\" alt=\"\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/WhatsApp-Integration-for-Dynamics-365-Customer-Insights-YoutTube-1.png 1920w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/WhatsApp-Integration-for-Dynamics-365-Customer-Insights-YoutTube-1-300x169.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/WhatsApp-Integration-for-Dynamics-365-Customer-Insights-YoutTube-1-1024x576.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/WhatsApp-Integration-for-Dynamics-365-Customer-Insights-YoutTube-1-768x432.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/WhatsApp-Integration-for-Dynamics-365-Customer-Insights-YoutTube-1-1536x864.png 1536w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/WhatsApp-Integration-for-Dynamics-365-Customer-Insights-YoutTube-1-660x371.png 660w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<h3><strong>The Power of WhatsApp Marketing for Brands: A Game Changer<\/strong><\/h3>\n<p>Today, brands constantly bombard customers with emails, calls, and social media ads. It can be hard to stand out from the noise and connect with customers in a meaningful way. But what if there was a way to reach customers directly on a platform they already use and love?<\/p>\n<p>Enter WhatsApp marketing. With a staggering <strong>85% <\/strong>of customers preferring to receive brand updates and communications via WhatsApp, it&#8217;s no surprise that it&#8217;s becoming a game-changer for marketers.<\/p>\n<p><iframe title=\"Enable WhatsApp Marketing within your Dynamics 365 Customer Insights\" width=\"665\" height=\"374\" src=\"https:\/\/www.youtube.com\/embed\/pFFb7aiCa70?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p>This blog covers how you can leverage the power of WhatsApp marketing with Dynamics 365 Customer Insights using <a href=\"https:\/\/www.inogic.com\/product\/integrations\/whatsapp-dynamics-365-crm-integration\/\">WhatsApp4Dynamics<\/a>, with a fictional example of a beauty brand called A&amp;B Organics.<\/p>\n<h3><strong>A&amp;B Organics Leverages WhatsApp4Dynamics<\/strong><\/h3>\n<p>A&amp;B Organics&#8217; marketing team wanted to leverage the growing popularity of WhatsApp and its potential to reach customers on a more personal level.<\/p>\n<p>However, being a Dynamics 365 CRM user, they did not want fragmented communication channels. They wanted something that could be integrated into their existing system and did not require additional training for their users. This is where Inogic\u2019s WhatsApp4Dynamics came into the picture.<\/p>\n<p>WhatsApp4Dynamics is a WhatsApp Integration app that integrates WhatsApp Business with Dynamics 365 Sales, Customer Insights and Customer Services.<\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-37965\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/1-1.png\" alt=\"Dynamics 365 Customer Insights\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/1-1.png 1920w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/1-1-300x169.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/1-1-1024x576.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/1-1-768x432.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/1-1-1536x864.png 1536w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/1-1-660x371.png 660w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>As they were using Customer Insights for marketing, this low-code, no-code ISV app became just the solution they needed.<\/p>\n<p>Here&#8217;s how they did it:<\/p>\n<ol>\n<li>\n<h4><a href=\"https:\/\/www.youtube.com\/watch?v=pFFb7aiCa70\"><strong>Segment-Based Journey for Increased Engagement<\/strong><\/a><\/h4>\n<\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"size-full wp-image-37966 aligncenter\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/2-1.png\" alt=\"Segment-Based Journey for Increased Engagement\" width=\"920\" height=\"518\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/2-1.png 920w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/2-1-300x169.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/2-1-768x432.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/2-1-660x372.png 660w\" sizes=\"(max-width: 920px) 100vw, 920px\" \/><\/p>\n<p>Robert, the new marketing lead at A&amp;B Organics, wanted to let his loyal customers know about upcoming discounts and offers. He created a segment-based journey within his CRM campaign, targeting loyal customers. This strategic approach helped boost engagement rates and elevate campaign performance.<\/p>\n<ol start=\"2\">\n<li>\n<h4><strong> The Power of Emojis<\/strong><\/h4>\n<\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-37967\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/3-1.png\" alt=\"The Power of Emojis\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/3-1.png 1920w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/3-1-300x169.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/3-1-1024x576.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/3-1-768x432.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/3-1-1536x864.png 1536w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/3-1-660x371.png 660w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>Robert strategically integrated relevant emojis throughout his bulk messaging. This helped him connect with customers on a more personal and familiar level.<\/p>\n<ol start=\"3\">\n<li>\n<h4><strong> Monitor Campaign Performance with WhatsApp4Dynamics Insights<\/strong><\/h4>\n<\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-37968\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/4-1.png\" alt=\"Monitor Campaign Performance with WhatsApp4Dynamics Insights\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/4-1.png 1920w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/4-1-300x169.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/4-1-1024x576.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/4-1-768x432.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/4-1-1536x864.png 1536w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/4-1-660x371.png 660w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>WhatsApp4Dynamics provides valuable insights that Robert could access within the journey to monitor the campaign&#8217;s success and delivery statistics. This allowed him to track important metrics and adjust as needed.<\/p>\n<ol start=\"4\">\n<li>\n<h4><a href=\"https:\/\/www.youtube.com\/watch?v=pFFb7aiCa70\"><strong>Trigger-Based Journeys<\/strong><\/a><\/h4>\n<\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"alignleft wp-image-37970 size-full\" src=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/5.1.png\" alt=\" Trigger-Based Journeys\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/5.1.png 1920w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/5.1-300x169.png 300w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/5.1-1024x576.png 1024w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/5.1-768x432.png 768w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/5.1-1536x864.png 1536w, https:\/\/www.inogic.com\/blog\/wp-content\/uploads\/2024\/04\/5.1-660x371.png 660w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>Robert also created a new trigger-based journey for WhatsApp contacts. This powerful feature made possible by WhatsApp4Dynamics ensures that whenever a new customer is added to CRM, a welcome message with a campaign update is automatically sent to them on WhatsApp. This is just one approach, there are numerous ways you can benefit from this feature.<\/p>\n<h3><strong>A Resounding Success<\/strong><\/h3>\n<p>The WhatsApp marketing campaign proved to be a resounding success for Robert and his marketing team. They achieved a significant <strong>5x increase in product inquiries<\/strong>, demonstrating the power of this innovative marketing strategy.<\/p>\n<h3><strong>Ready to Explore WhatsApp Marketing?<\/strong><\/h3>\n<p>This blog post just scratched the surface of the numerous features available in WhatsApp4Dynamics.<\/p>\n<ul>\n<li><a href=\"https:\/\/docs.inogic.com\/whatsapp4dynamics\/features\/easy-to-use-chat-user-interface\"><strong>Send and receive WhatsApp Messages in CRM<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/docs.inogic.com\/whatsapp4dynamics\/features\/chat-notifications\"><strong>Get notification alerts for incoming Messages<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/docs.inogic.com\/whatsapp4dynamics\/features\/store-chat-history-in-chat-sessions\"><strong>Track Communication with Historical Chat Sessions<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/docs.inogic.com\/whatsapp4dynamics\/features\/mapping-crm-records\"><strong>Mapping CRM Records<\/strong><\/a><\/li>\n<\/ul>\n<p>And Many more.<\/p>\n<p>To learn more about how you can leverage WhatsApp marketing to take your customer engagement to the next level, watch our video showcasing how A&amp;B Organics sales team efficiently handles incoming inquiries using <a href=\"https:\/\/youtu.be\/zSUuWQVsmmw\">WhatsApp4Dynamics for Dynamics 365 Sales<\/a>.<\/p>\n<p>Download WhatsApp4Dynamics today from <a href=\"https:\/\/appsource.microsoft.com\/en-in\/product\/DynamicsCE\/inogic.whatsapp-messaging-dynamics-365-crm-integration\">Microsoft AppSource<\/a> or the <a href=\"https:\/\/www.inogic.com\/product\/integrations\/whatsapp-dynamics-365-crm-integration\/?utm_source=inogic-blog&amp;utm_medium=w4d&amp;utm_campaign=Iblog\">Inogic website<\/a>. Don&#8217;t hesitate to connect with our product experts at <a href=\"mailto:crm@inogic.com\">crm@inogic.com<\/a> to discuss your specific needs and explore how WhatsApp marketing can help your brand achieve its goals.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Power of WhatsApp Marketing for Brands: A Game Changer Today, brands constantly bombard customers with emails, calls, and social media ads. It can be hard to stand out from the noise and connect with customers in a meaningful way. But what if there was a way to reach customers directly on a platform they\u2026 <span class=\"read-more\"><a href=\"https:\/\/www.inogic.com\/blog\/2024\/04\/extend-your-customer-outreach-with-whatsapp-marketing-within-dynamics-365-customer-insights\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[16,2753],"tags":[545,592],"class_list":["post-37964","post","type-post","status-publish","format-standard","hentry","category-dynamics-365","category-whatsapp4dynamics","tag-dynamics-365-crm","tag-dynamics-crm"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/posts\/37964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/comments?post=37964"}],"version-history":[{"count":0,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/posts\/37964\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/media?parent=37964"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/categories?post=37964"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.inogic.com\/blog\/wp-json\/wp\/v2\/tags?post=37964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}