{"id":37396,"date":"2024-02-14T15:52:32","date_gmt":"2024-02-14T10:22:32","guid":{"rendered":"https:\/\/www.inogic.com\/blog\/?p=37396"},"modified":"2024-02-14T15:52:32","modified_gmt":"2024-02-14T10:22:32","slug":"advisor-matching-in-your-organization-by-using-power-apps-integrated-virtual-agent","status":"publish","type":"post","link":"https:\/\/www.inogic.com\/blog\/2024\/02\/advisor-matching-in-your-organization-by-using-power-apps-integrated-virtual-agent\/","title":{"rendered":"Advisor matching in your organization by using Power Apps integrated virtual agent"},"content":{"rendered":"

Introduction<\/strong><\/h2>\n

In this blog post, we aim to provide guidance to beginners and new users of Power Apps. Our focus is on helping individuals enhance their knowledge of the platform by engaging with experienced advisors. We will cover the process of connecting with internal maker resources and utilizing integrated virtual agent chatbots in Power Apps. Additionally, we will discuss how admins can set up internal resources and manage advisors in the Power Platform Admin Center to assist makers.<\/p>\n

Use Case<\/strong><\/h2>\n

Makers<\/strong> who are beginners in power apps, let us assume that makers try to create an app in Power Apps. They will get contextual help from the Power Platform virtual agent<\/a>. However, they were not satisfied with the answers of the virtual agent. In this scenario, they can look into our internal documentation that was added by their organization. Even if the maker needs more assistance, they can directly interact with the advisor through the virtual agent chatbot. Advisors<\/strong> who are ready to respond to the requests that makers submit from the virtual agent chatbot. Admin<\/strong> plays an important role in finalizing the internal documentation to access in the chatbot and determining which advisor can help makers.<\/p>\n

Step by Step to Finding Maker Resources<\/strong><\/h2>\n

For example, consider yourself a new user who just joined your organization and started working in Power Apps. As you are new to Power Apps, you want to create a new solution with the help of Power Platform virtual agents by following the below steps:<\/p>\n

1. Sign in to Power Apps<\/a> and select Ask a Virtual Agent at the bottom of the navigation pane.<\/p>\n

2. Interact with the virtual agent chatbot to find helpful resources based on the key terms and phrases you enter.<\/p>\n

\"Power<\/p>\n

The virtual agent chatbot interactions are divided into three stages.<\/p>\n