{"id":30925,"date":"2022-03-09T16:30:24","date_gmt":"2022-03-09T11:00:24","guid":{"rendered":"https:\/\/www.inogic.com\/blog\/?p=30925"},"modified":"2022-03-09T16:30:24","modified_gmt":"2022-03-09T11:00:24","slug":"filtering-sequences-in-sales-accelerator-by-using-tags-in-dynamics-365-crm","status":"publish","type":"post","link":"https:\/\/www.inogic.com\/blog\/2022\/03\/filtering-sequences-in-sales-accelerator-by-using-tags-in-dynamics-365-crm\/","title":{"rendered":"Filtering Sequences in Sales Accelerator by using Tags in Dynamics 365 CRM"},"content":{"rendered":"

Introduction<\/strong><\/h2>\n

In Dynamics 365 2021 release wave2, you will notice there are many enhancements added under the Sales Accelerator. One of which I came across is the new filtering capability added to the sequence grid.<\/p>\n

Sequences feature in the Sales Accelerator helps the sales manager to define consecutive actions that sellers need to follow while communicating with the connected leads\/opportunities. This way they can be more productive and smart enough to prioritize the daily work items. For more detail regarding sequences, please refer the earlier blog<\/a>.<\/p>\n

In this blog, we will look into the new capability introduced for filtering the sequences \u2013 Tags.<\/p>\n

Why is it needed?<\/strong><\/h2>\n

Earlier, if you had many sequences defined in your organization then from that list of sequences it was difficult to filter a particular one.<\/p>\n

To get rid of this difficulty, Tags are introduced which are used as the label indicator to identify the sequences and can be filtered from a huge list of sequences.<\/p>\n

Tags in Sequences<\/strong><\/h2>\n

Let\u2019s say you have Sales Accelerator already setup in your organization. To set Sales Accelerator, please refer this doc<\/a>.<\/p>\n

In the Sales hub app change the area –> Navigate to Sales Insights settings –> Sequences –> On Sequences page you will find \u201cTag Manager\u201d option where you can create\/manage the tags.
\n\"Sales<\/p>\n

Also, you will find newly introduced column named \u201cTags\u201d with the help of which you can filter the sequences by selecting the defined tags to filter.<\/p>\n

Filter by option<\/strong><\/h2>\n

When you click on \u201cTags\u201d column header, you will be asked to select the tags on basis of which you want to filter, currently there are no tags defined hence no tags are shown yet for filtering.
\n\"Sales<\/p>\n

Create Tags in Sequence<\/strong><\/h2>\n

You can create tags by following the simple steps given below:<\/p>\n

1. Click on \u201cTag Manager\u201d and below Tag Manager page will open:<\/p>\n

\"Sales<\/p>\n

2. You can click on \u201cNew Tag\u201d button, provide the Tag name and click on Save.<\/p>\n

\"Sales<\/p>\n

3. After saving, Tag record gets added. Once you click on it, you can observe the actions that can be performed on tag afterwards like Edit, Delete, and Add etc.<\/p>\n

\"Sales<\/p>\n

4. If you click on Add, you can implement the nested tags as shown below:<\/p>\n

\"Sales<\/p>\n

NOTE: <\/strong>If you select \u201cNone\u201d then the tag is created at level 1 and you can add tags under it.<\/p>\n

5. For demonstration I continued with the nested tag as shown below:<\/p>\n

\"Sales<\/p>\n

6. After saving, you will observe the below hierarchy is created:<\/p>\n

\"Sales<\/p>\n

NOTE: <\/strong>You will get notification when each action is performed as shown at the bottom of above screenshot.<\/p>\n

Let\u2019s consider a scenario where you want to create tags based on origins of lead and go down levels to LinkedIn, Partner, Seminar, Referral (Internal\/External) etc. For this, you can implement the nested tags by following the steps mentioned above. Now the tag hierarchy will be formed as shown in the below screenshot:<\/p>\n

\"Sales<\/p>\n

For more information about tags and nested tags management you can refer this doc<\/a>.<\/p>\n

Apply Tags in Sequence<\/strong><\/h2>\n

Once tags are created, you need to link those in sequences by following the simple steps given below:<\/p>\n

1. Select the Sequence, click on \u201cEdit Tags\u201d as shown below:<\/p>\n

\"Sales<\/p>\n

2. Upon clicking on \u201cEdit Tags\u201d you will be navigated to the page as shown below:<\/p>\n

\"Sales<\/p>\n

3. When you click on \u201cAdd tags to sequence\u201d you will be able to see the Tags hierarchy as shown below:<\/p>\n

\"Sales<\/p>\n

NOTE<\/strong>: The selected tags are highlighted in blue and are listed in the\u00a0selected tags\u00a0section with the hierarchy path.<\/p>\n

4. Once above tags are added and applied for this sequence then at any time you can filter the sequence with the help of any of above mentioned tag. As you can observe in below screenshot the value in Tags column has been applied to the selected sequence.<\/p>\n

\"Sales<\/p>\n

NOTE: <\/strong>You can hover over the added tag to view the full path for the tag as shown above.<\/p>\n

Filter Sequence by tags<\/strong><\/h2>\n

1. Now, if you want to filter this sequence then click on \u201cTags\u201d header column and then use \u201cFilter by Option\u201d. You will be able to see all the defined tags here.<\/p>\n

\"Sales<\/strong><\/p>\n

2. You can search for the specific tag as well for filtering as shown below:<\/p>\n

\"Sales<\/p>\n

3. When you filter with this tag only that sequence will be shown for which this tag is applied as shown below:<\/p>\n

\"SalesLimitations<\/strong><\/h2>\n