{"id":25753,"date":"2020-11-24T12:05:02","date_gmt":"2020-11-24T12:05:02","guid":{"rendered":"https:\/\/www.inogic.com\/blog\/?p=25753"},"modified":"2020-11-24T13:15:35","modified_gmt":"2020-11-24T13:15:35","slug":"how-to-route-emails-based-on-rules-in-dynamics-365","status":"publish","type":"post","link":"https:\/\/www.inogic.com\/blog\/2020\/11\/how-to-route-emails-based-on-rules-in-dynamics-365\/","title":{"rendered":"How to Route Emails Based on Rules in Dynamics 365"},"content":{"rendered":"

Introduction<\/h1>\n

In Dynamics 365, we can send\/receive emails using Microsoft Exchange Online within the organization or outside the organization. Also, users can add rules\/filter\/restrict email using the additional setting in Outlook.<\/p>\n

There is another way where users can also create rules\/filters for email using the Exchange Admin Center<\/strong> in Dynamics 365.<\/p>\n

So in this blog, we will discuss how to add rules in the Exchange Admin Center to route the emails using rules.<\/p>\n

Below are the steps to add Rules in Exchange Admin Center:<\/p>\n

Steps 1:<\/strong> Go to https:\/\/admin.microsoft.com\/<\/a> and log in with the Global Administrator<\/strong> privilege.<\/p>\n

Steps 2:<\/strong> Click on \u201cExchange<\/strong>\u201d from the left-hand side menu. It will open the Exchange Admin Center.<\/p>\n

\"How<\/a><\/p>\n

Step 3:<\/strong> In Exchange Admin Center we can see the different settings option available, here, we need to click on\u201cMail flow<\/strong>\u201d:<\/p>\n

\"How<\/a><\/p>\n

Then we need to click on the (+) button to add the rule, you can see some OOB rules are present in the drop-down list as shown below. If you want to add a custom rule then click on \u201cCreate a new rule<\/strong>\u201d.<\/p>\n

\"How<\/a><\/p>\n

Steps 4:<\/strong> After clicking on \u201cCreate a new rule<\/strong>\u201d a pop up opens as shown below :<\/p>\n

\"How<\/a><\/p>\n