{"id":19308,"date":"2019-06-26T10:23:47","date_gmt":"2019-06-26T10:23:47","guid":{"rendered":"https:\/\/www.inogic.com\/blog\/?p=19308"},"modified":"2023-01-13T14:10:45","modified_gmt":"2023-01-13T08:40:45","slug":"scan-customer-asset-from-field-service-mobile-app","status":"publish","type":"post","link":"https:\/\/www.inogic.com\/blog\/2019\/06\/scan-customer-asset-from-field-service-mobile-app\/","title":{"rendered":"Scan Customer Asset from Field Service Mobile App"},"content":{"rendered":"

Introduction<\/strong><\/h2>\n

Field Service Mobile<\/strong> app provides a platform to field technicians to work efficiently at work location.<\/p>\n

There are various features available for users while working with Field Service Mobile app. Field technicians require information regarding the work they need to do at work location to get results more quickly. There can be lots of customer assets that can be serviced but when technicians need to find information of particular Customer Asset for which they need to provide service, they need to use Scan Customer Asset<\/strong> feature which we will cover in this blog.<\/p>\n

It allows users to scan the barcode after which related customer asset record gets displayed on the mobile app.<\/p>\n

Below are the steps to scan the barcode and get related customer asset information:<\/p>\n

Open the Field Service Mobile App<\/strong> and login in the app by providing credentials of Dynamics 365 CRM.<\/p>\n

\"Scan<\/p>\n

1<\/strong>. On Home screen in menu you will find \u201cScan Customer Asset<\/strong>\u201d. Please refer below screenshot for the same.<\/p>\n

\"Scan<\/p>\n

2<\/strong>. Click on the \u201cScan Customer Asset<\/strong>\u201d and barcode scanner will open to capture the barcode. Scan the barcode from customer asset.<\/p>\n

\"Scan<\/p>\n

3<\/strong>. It the barcode value matches the GUID (Unique Identifier) of the Customer Asset then it opens the Customer Asset record and technician can start working on it.<\/p>\n

\"Scan<\/p>\n

4. If barcode value does not match the Customer Asset record then it will display an error message \u201cNo Customer Asset was found for code scanned. Synchronize your device with the server and try again.\u201d<\/strong><\/p>\n

\"Scan<\/p>\n

Conclusion<\/strong><\/h2>\n

\u201cScan Customer Asset<\/strong>\u201d feature from Field Service Mobile app<\/strong> helps the user to search Customer Asset information quickly by simply scanning the barcode of customer asset.<\/p>\n

Need any help with Microsoft Dynamics 365 Field Service module \/ Microsoft CRM \/ Power Platform development?<\/div><\/div><\/h3>\n

Want to manage your field services portal more effectively? Contact us at crm@inogic.com<\/a> and our Inogic- Professional Services Division<\/a> will help you modify, optimize, and automate all our requirements within Microsoft Dynamics 365 Field Service!<\/em><\/p>\n

Happy Servicing!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

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