Earlier you learnt how to install and configure Round Robin Routing & Assign solution for your Dynamics 365 CRM environment. Now let’s see how to uninstall a solution from the said environment.
Follow the steps given below to uninstall Round Robin Routing & Assign from your Dynamics 365 CRM:
To uninstall the solution, at first you need to disable all the Assignment Configuration Records.
1) Navigate to Round Robin Routing & Assign ->License Registration ->Enable Assignment Configuration. Next, disable all selected entities and click on Save.
2) Ensure that Selected Entities column is blank.
3) Now, navigate to Settings ->Solution ->Select Round Robin Routing & Assign.
4) Next, click on delete button. After clicking on delete button a pop-up will appear asking your confirmation to delete the solution. Here, click on OK.
In this way you can uninstall the solution as per your requirement.
Go back to Round Robin Routing & Assign InfoCentre homepage.