Tag Archives: Leo

Queue Enhancements in Microsoft Dynamics CRM ‘LEO’ release – Part 2

Further to our earlier blog in which talked about Public/Private Queues in brief with some UI changes in them, this blog will walk you through the features such as how to route queued Item, how to Assign, Pick, and Release features of Queue and important points to be taken note of. Read more: Queue Enhancements in […]

Queue Enhancements in Microsoft Dynamics CRM ‘LEO’ release – Part 1

In Dynamics CRM 2013 ‘LEO’ release Queues are further enhanced to now support Public and Private Queues. Through this blog post we will review the enhanced feature of Queue in general. Introduction of Private Queue would help user’s focus on their cases and resolve at better rate. Only those users who are members of a […]

Case Enhancements in Dynamics CRM 2013 ‘LEO’ release

Finally, the most awaited Spring ‘14/SP1 update has been rolled out. It has brought along with it many new features and changes. The majority of the changes were observed in the Service Module. Here we talk about the 2 new features introduced in Cases: 1. Parent-Child Case 2. Merge Case Parent-Child Case: This could be […]