Features of Self-Service Portal

• Unique Login and Password for each contact.
• Ability to set different security levels for different contacts
• Complete view of Cases pending and history for the customer.
• Details of communication and activities associated with the Cases.
• Ability to control the activities that get displayed on the portal
• New cases and tickets to be created by the user which goes into Dynamics CRM.
• Attachments associated to Cases to be uploaded by the customer.
• Email notifications to inform the engineer in you organization about updates made through portal.
• Access to Knowldge Base articles. Ability to control the activities that get displayed on the portal.

 

Who Needs it?

• Organizations which provides technical support and cares for its customers to know the status, communication and activities of the present cases themselves over web
• Organizations which wants customer feed back and would like impromptu support for their customers
• Organizations which wants transparency in dealing with their customers.

 

Why do you need it?

• Give your customers the freedom to register new incidents and requests over internet that goes directly to your CRM
• To make quality a way of life in everything we do be it products or services
• To strive for providing the lowest of ownership for a solution to a business problem
• To always be on time to the promised dates of delivery
• To be honest and fair to employees, customers and vendors
• To work on cutting edge technology and bring its benefits to SME industry

Send us a request for further discussions and quote for the self-service portal specific to your requirement.